Story by Tulsi McDaniels
In September 2024, tenants Simone and Andrew moved into a building managed by First Western, only to discover a severe roach infestation. They sought help from MTO, who guided them in drafting a formal termination letter to end their lease early.
However, their experience with First Western quickly became a nightmare. As Simone explained,
“Our experience with First Western was one of the most stressful we’ve ever faced. They completely pulled the rug out from under us once we sent them money. We never even got official keys. They are just a half step away from being a complete scam… leaving us without habitable housing. An experience I wish on no one.”
First Western initially denied their request and demanded an additional two months’ rent to terminate the lease. With MTO’s support, Simone and Andrew stood firm, highlighting the building’s failure to meet health and safety standards. Their persistence paid off when First Western agreed to release them from the lease without extra charges, allowing them to move to a safer home.
Their experience demonstrated the importance of tenant rights and the power of advocacy in the face of predatory property management.